RENTAL CONDITIONS

Article 1. Definitions

Tenant: a natural or legal person who enters into an agreement with the accommodation provider regarding the rental of holiday accommodation.

Co-tenant: A person traveling with the tenant who uses the rented accommodation.

Landlord/Owner: The rightful owner(s) (or their representative) of the accommodation to be rented.

Manager: A contact person designated by the owner who carries out management tasks on the owner's behalf.

Rental price: The rental price of the accommodation.

Total amount: The rental amount plus any other amounts owed to the owner.

Written communication: Messages sent by both post and email.

Accommodation: An accommodation offered for rent by the owner for recreational use.

Article 2. Applicability of Rental Conditions

The reservation conditions apply to the agreement, as well as to all offers, quotations, agreements with and services of the lessor, unless the parties expressly agree otherwise.

Article 3. Reservations

3-1. The agreement is between the tenant and the landlord/owner.

3-2. By submitting the booking form via the website, placing an order by phone, or submitting an email request, the agreement is concluded and the tenant agrees to these terms and conditions.

3-3. The statutory right of withdrawal (cooling-off period) does not apply to the agreement.

Article 4. Reservation confirmation and payment

4-1. Each reservation is confirmed by the landlord/owner with a reservation confirmation sent to the renter by email.

4-2. You must pay 25% of the rental amount and the reservation fee within 3 business days. The remaining rental amount is due no later than 30 days before the start of the rental period. If you book within these 30 days, you must pay the entire amount in full.

4-3. In the event of late payment, the owner is entitled to cancel the reserved holiday home. Any amounts already paid will not be refunded; the cancellation policy remains in full force (see Article 5).

4-4 After receipt of the total travel sum, the confirmation will be sent to the renter. This confirmation serves as proof of payment and lists the relevant information and any additional costs. Directions to the key location are included with the confirmation. Important telephone numbers will also be provided.

Article 5. Cancellation by tenant

5-1. Cancellations must be submitted by telephone and simultaneously confirmed in writing. Immediately upon receipt of the written cancellation, the landlord will send a cancellation confirmation/invoice.

5-2. In case of cancellation from the time of booking and up to 8 weeks before the start of the rental period, 30% of the rental amount will be charged, along with the booking fee.

5-3. In case of cancellation within 8 weeks but 6 weeks or more before the start of the rental period, 60% of the rental amount will be charged, plus reservation costs.

5-4. In case of cancellation within 6 weeks before the start of the rental period, the full invoiced amount is due.

5-5. Cancellation is considered equivalent to: requests to change the agreed-upon accommodation and/or to change the agreed-upon rental period. The cancellation provisions in this article apply. Exceptions to this provision are permitted if reasonable, at the discretion of the lessor/owner.

Article 6. Termination or modification by the landlord

6-1. If significant circumstances force the landlord to cancel the rental of the already rented holiday home, the tenant will be notified immediately and, if possible, offered an alternative. If this alternative is not accepted, or if an alternative cannot be offered, the landlord will immediately refund the amount already paid by the tenant. The tenant has no further or other right than to reclaim this amount.

6-2. In the event of cancellation by the landlord/owner 8 days or less before the start of the rental period, the tenant is also entitled to compensation of €150 per reserved holiday home, if no alternative can be offered or the tenant does not accept this alternative.

6-3. Excluded from point 6-2 are "short-term reservations," i.e., reservations made 5 weeks or less before the start of the rental period.

6-4. If there are any defects and/or problems with the holiday home that require immediate attention, the landlord and/or manager must be given immediate access to the property to resolve these issues.

Article 7. Liability

The landlord/owner accepts no liability regarding:

-Theft, loss or damage of any nature during or as a result of a stay in the rented accommodation;

-The failure or disabling of technical equipment in the home, temporary failure or malfunctions in and around the accommodation of water and/or energy management, unannounced street works and construction work around the accommodation;

Failure to perform the rental agreement, or the partial performance thereof, due to force majeure. This also includes the event that the service providers engaged by the landlord/owner, on whom Villa a Vida is dependent, fail to perform;

Obvious errors or mistakes on the Villa a Vida website or other communications, including inaccuracies in text and photos.

-Accidents in or around the accommodation.

The tenant is solely liable for all loss and/or damage to the rented property and its inventory, regardless of whether this is the result of the actions or omissions of the tenant or of third parties present in the property with the tenant's permission. In the event of improper use or improper leaving of the rented property, the tenant may be charged additional costs.

Article 8 Use of accommodation, number of persons and pets

8-1. The tenant must behave as a good tenant and use the accommodation only in accordance with the instructions provided by the owner/manager.

8-2. Only the persons registered at the time of booking are entitled to use the accommodation. The website lists the maximum number of people permitted to stay overnight at the accommodation. Exceeding the maximum number of people without written permission may result in termination of the agreement. Commercial use of the accommodation, such as photo or video shoots, is permitted only under certain conditions and with the written permission of the landlord/owner or manager. Written permission from the landlord/owner is also required for private parties, such as weddings and receptions.

8-3. The tenant must adhere to the arrival and departure times stated on the voucher. For arrivals or departures outside of these times, please contact the manager. Any costs resulting from different arrival or departure times will be borne entirely by the tenant.

8-4. Pets may only be brought along, with or without a fee, if this has been notified in advance, agreed upon, and stated in the contract.

Article 9. Complaints

9-1. Despite all our efforts and care, it is still possible that you believe you have a legitimate complaint. This complaint must be reported to the manager within 24 hours of the start of the rental period. Complaints that cannot reasonably be identified within 24 hours of arrival must be reported to the manager immediately upon discovery. They will do everything possible to resolve the complaint as quickly as possible. If immediate submission is not possible or if the complaint is not satisfactorily resolved, it must be submitted to the landlord/owner in writing, with reasons, no later than two weeks after the end of the rental period. Complaints submitted later will not be accepted and will void any alleged right to claim.

9-2. In serious cases, you should also contact the manager directly from your holiday destination. A reasonable and acceptable solution is often possible, and you can still enjoy your holiday.

9-3. The tenant must always give the manager and/or the landlord/owner the opportunity to find a suitable solution to the complaint. Independently moving to another holiday home or leaving the rented holiday home voids all rights to compensation or reimbursement.

9-4. In any event, the landlord/owner is liable for a maximum amount equal to the rental fee.

Article 10. Cancellation insurance

10-1. We recommend taking out cancellation insurance, even if you book at short notice.

Article 11. General

11-1. Before booking, please also read the important general information about the holiday home on our website and the information received by email. This information is an integral part of these booking conditions.